Terms and Conditions
1.1 In these Conditions:
"These Conditions" refers to the official terms and conditions of this document and (unless the context requires otherwise) includes any special provisions agreed in writing by both the passenger and the service provider.
"The Passenger" means the individual who hires, uses, or enters the vehicle with the consent of the person or company who made the booking.
"The Service Provider" means XFA Cars.
"The Contract" means the agreement for the booking of a driver and transport services under these Conditions.
"The Service" means the transport of passengers from the agreed pickup address to the destination in accordance with these Conditions.
2.1 When making a booking, the passenger must provide accurate details and is responsible for any errors or omissions.
2.2 The service provider accepts no liability for issues arising from incorrect or incomplete information provided during booking.
3.1 Bookings may be made via our website, mobile app, email, WhatsApp, or phone. A confirmation will be sent via email.
3.2 Passengers must provide correct and complete addresses, including postcodes, for both pickup and destination.
3.3 For airport pickups, accurate flight details must be provided at the time of booking. Without this, the driver will follow the scheduled time, and no adjustments will be made for flight delays.
3.4 Any changes to a booking must be requested through our customer support via phone, email, or WhatsApp.
3.5 It is the passenger’s responsibility to select a vehicle appropriate for the number of passengers and amount of luggage.
3.6 If unsure, please contact us—our team is happy to help you select the correct vehicle.
3.7 The service provider is not responsible if an incorrect vehicle type is chosen during booking.
4.1 The quoted price is based on the agreed booking time. It is the passenger’s responsibility to schedule appropriately based on their flight check-in or travel requirements.
4.2 The driver will wait:
Up to 10 minutes for local journeys
Up to 60 minutes for airport pickups
Beyond this, £25 per hour will be charged.
4.3 The service provider is not liable for loss or damage to luggage. Passengers must ensure their luggage is properly loaded and unloaded. Drivers may refuse service if luggage exceeds capacity and poses a safety risk.
4.4 Vehicle capacities must be observed. For example, saloon cars accommodate up to 4 passengers and 2 suitcases. Larger vehicles are available upon request. Visit our website for vehicle specifications.
More than 24 hours before journey: 7% cancellation fee (covers payment processing costs).
Within 1 hour to the booking time: 50% of the booking charge.
No-show policy:
Non-airport pickups: No contact within 30 minutes will result in a full charge.
Airport pickups: No contact within 60 minutes of landing time will result in a full charge.
Customers may cancel at any time before the scheduled journey. Refunds are calculated based on the timing of the cancellation.
Example: For a £100 booking cancelled more than 24 hours in advance, the refund is £93 after the 7% deduction.
6.1 The service provider is not liable for any delay or failure in service due to events beyond its control, including but not limited to:
Natural disasters, fire, flood, accident
War, terrorism, riots, or civil unrest
Government actions, restrictions, or regulations
Traffic accidents, congestion, or breakdowns
Industrial action, protests, or strikes
Flight delays or cancellations
Technical issues or power failures
7.1 No waiver by the service provider will be deemed a waiver of any future breach or of any other provision.
7.2 If any provision is found invalid by a competent authority, the rest of the Conditions will remain in full effect.
7.3 These Conditions shall be governed by and construed in accordance with the laws of England.
